Not in a big city

The struggle is real.

A little while ago Royal mail and post offices were separated and it's hella confusing especially when your packages do not arrive. Where to run? Who to call? No one knows because the one is blaming the other and vice versa.

A couple of days before we left for Italy (yes, it's been that long) we got a letter from the postman saying he tried to deliver a parcel but no one was home. We were home the entire day and he probably couldn't bother to walk up to the first floor to actually knock on our door but that's that.

So the next day Mr. Special went to the post office with the letter to claim our parcel. Apparently it was locked in the postman's van though... and he was supposed to come round again that day. OK. Mr. Special went back home to wait for the postman. Guess who never showed up! Next day going back to the post office I think it was closed, then it was Sunday and then we went on our holiday.

As soon as we got back Mr. Special went to the post office again to find it closed again. After a  couple of days trying he managed to catch the postman who said that the lady working at the post office is sick and he doesn't have the authority or access to go look for our parcel in the office. A couple of days later again we got news that due to all the complaints (they were actually surprised and a little annoyed that so many people complained about not getting their parcels :D ) all the parcels will be taken to the town's post office for us to collect but it will take a couple of days AGAIN.

What I thought was a reasonable time allowance we went to enquire about our parcels (by this time we had another red letter for another parcel). Basically got told off because the transfer was not fully ready yet. Jeeesh "we're not in a big city you know!" - The new post office lady actually said that! :D ummm... wouldn't that mean you have less parcels to worry about and more affection to your job as you basically know everyone in town :D

Several visits later and in September by now they advised us to claim our money back. Seriously???? Those parcels are there somewhere. Literally that postman has touched them with his own hands!!!!! How can you lose them now? No answer from the post office because the postman is royal mail employee. No answer from the postman because he has nothing to do with the post office. Great. Awesome.

BTW still haven't received the money back or post office voucher or however they promised to refund us...

The best part is the town post office lady who is actually annoyed with us going there to ask the same question every single time :D Sort it out and we can all get on with our lives eh?????!!!!

NB! The postman once asked Mr. Special if this block of flats was blahblah cottages or something. He said no. No idea where those are. Guess what the postman did? He freaking left a bunch of letters addressed to the blahblah cottages to our freaking stairwell?!?! Dafuq? There might be something important in there that someone is anxiously waiting for!

Quality service in this local little adorable town that certainly is not a big anonymous city ;)

Ttyl ;)

Jazzz...